Help centre
How can we help?
Search questions, keywords, and topics — or browse by role below.
Get your questions answered
Choose your role to find articles written for you.
Service providers
Independent providers and care businesses using fill'd to find aligned aged care work.
Registered providers
Approved providers managing compliance, workforce gaps, and service delivery.
Care workers
Care workers looking for flexible, values-aligned aged care work.
Explore by topic
Some questions apply across roles. Find them here.
Getting started
Creating an account, verification, and your first steps on fill'd.
21 articlesOnboarding
Profile setup, verification, and what to expect when you first join fill'd.
12 articlesWorking with fill'd
Job matching, shift management, and how the network works day to day.
26 articlesAbout fill'd
How fill'd works, who it supports, and what makes the network different.
8 articlesCompliance
Requirements, checks, documentation, and aged care regulatory responsibilities.
28 articlesFinding Care
Information for clients and families comparing options and arranging care.
0 articlesFunding
Funding eligibility, care budgets, and how funding connects to services.
0 articlesPayments
Pay rates, invoices, billing, and when payments move through fill'd.
16 articlesSafety & quality
Worker verification, incident reporting, and quality standards.
3 articlesAccount & support
Managing your profile, login help, and getting support when you need it.
7 articlesReferral Programme
Who can refer, how rewards work, and checking your referral's status.
7 articlesMost asked questions
The questions we're asked most, across roles.
What is fill’d?
fill'd is a care services network. As an Associated Provider under the Aged Care Act 2024, fill'd connects registered providers, service providers, and aged care workers across Australia,…
Read full article →How do I get started with fill’d?
It depends on who you are and your role with fill’d: • Registered providers and service providers can book a call or begin onboarding directly. ◦ Registered providers…
Read full article →What happens after I register?
fill'd reviews your details and, where it applies, begins verification. You'll get updates at each step. Once your account is active, fill'd starts matching you to our network.…
Read full article →How do I contact fill’d?
For general questions, contact us at filld.com.au/contact. If you hit a technical issue while registering or using fill'd, email support@filld.com.au and the team will help you sort it…
Read full article →