About fill'd
What is fill'd?
fill'd is a care services network that connects registered and approved aged care providers with service and associate providers and aged care workers across Australia. As a registered service and associate provider under the Aged Care Act 2024, fill'd handles workforce coordination, compliance verification, and quality assurance on your behalf.
Where does fill'd operate?
fill'd currently operates across Queensland (the Sunshine Coast, Gold Coast, and Gympie) and Tasmania, with active expansion across Australia. To find out if fill'd is available in your area,
get in touch with our team.
How does fill'd help registered providers?
fill'd eliminates the complexity of managing multiple contractor relationships. Partner with fill'd once and get access to vetted service and associate providers and aged care workers across all service categories through one agreement, with centralised compliance management.
Getting started
What types of services can I access?
fill'd provides workforce coverage across all Support at Home service categories: Personal Care and Independence, Home and Independence Support, Health and Clinical Care, Social Connection and Wellbeing, Therapeutic Services, and Assistive Technology, as well as Trade Services.
How do I get started?
Contact our team to schedule an onboarding session. We'll set up your organisation on fill'd and train your staff. Once you're set up, you can begin posting jobs immediately.
Do I need contracts with individual workers?
No. Your agreement is with fill'd as the registered service and associate provider. We handle all individual contractor relationships and compliance verification.
Working with fill'd
How does job matching work?
When you post a job, fill'd's matching system identifies qualified workers based on service type, qualifications, location, and availability.
Can I request specific workers?
Yes. You can build preferred worker lists for clients who benefit from continuity of care.
What if I need to fill an urgent shift?
Post the job and fill'd's automated matching works in real time, sending you qualified worker matches immediately.
How does pricing work?
fill'd uses a transparent fee structure with no hidden fees. We take no commission from what you pay workers.
How do payments work?
fill'd provides consolidated invoicing across all jobs. You make payments through one channel rather than managing separate invoices.
Compliance and quality
How does fill'd ensure worker qualifications?
fill'd verifies all workers before they access jobs. This includes police checks, NDIS and WWCC screening, professional qualifications, and insurance.
What happens if there's a quality issue?
Contact your dedicated account support team immediately. We investigate concerns, take appropriate action, and provide documentation for your records.
How does fill'd align with Aged Care Quality and Safety Commission categories?
fill'd provides workforce solutions across all ACQSC service categories, ensuring compliant care delivery across your full service scope.
Is fill'd compliant with Support at Home?
Yes. fill'd is fully aligned with the Support at Home programme requirements that replaced Home Care Packages in November 2025.
Have more questions? Contact us →
