All help articles

How do I book a 15-minute call with the fill’d team? All roles How do I get started with fill’d? All roles What happens after I register? All roles Can I sign up if I have a team of employees? Service providers Do I need healthcare experience to join fill’d as a service provider? Service providers How long does verification take? Service providers What if I’m a sole trader? Service providers What types of services can I offer through fill’d? Service providers Do I need contracts with individual workers? Registered providers Do I need separate agreements for aged care and NDIS? Registered providers How does the one agreement work? Registered providers How long does onboarding take? Registered providers Is there a contract term or lock-in, and how do we offboard? Registered providers Is there a cost to onboard? Registered providers What do I need to get started as a registered provider? Registered providers Am I employed by fill’d, or a contractor? Care workers Do I need an ABN or my own insurance? Care workers Do I need experience to join fill’d as an aged care worker? Care workers How long does verification take? Care workers What happens after I apply? Care workers What if I’m not sure which service category I fit into? Care workers

Do I need to sign a contract with fill’d? Service providers How do I register as a service provider? Service providers What documents do I need to prepare as a service provider? Service providers What information do I need to submit as a service provider? Service providers Do I need to sign a contract with fill’d? Registered providers How do I register as a registered provider? Registered providers I have my own Associate Provider Agreement template. Will fill’d accept it? Registered providers What information do I need to submit? Registered providers Do I need to sign a contract with fill’d? Care workers How do I apply as an aged care worker? Care workers What documents do I need to prepare? Care workers What information do I need to submit? Care workers

Can I decline work I don’t want? Service providers Can I set my own availability? Service providers Can I set my own rates? Service providers Can I work with multiple registered providers through fill’d? Service providers Do I have to work exclusively with fill’d? Service providers Do I need existing relationships with registered providers to use fill’d? Service providers How does job matching work for service providers? Service providers What happens if I accept a job and then need to cancel? Service providers Can I manage multiple locations through one fill’d account? Registered providers Can I request specific workers? Registered providers Does fill’d integrate with our rostering, CRM, or finance systems? Registered providers How does job matching work? Registered providers What happens if fill’d can’t fill a job I post? Registered providers What if I need to fill an urgent shift? Registered providers What reporting and analytics do we get? Registered providers What types of services can I access? Registered providers Can fill’d sponsor a work visa? Care workers Can I choose my own shifts? Care workers Can I work just a few hours a week? Care workers Can I work with multiple providers through fill’d? Care workers Do I have to commit to regular shifts? Care workers Do I have to work exclusively with fill’d? Care workers How does shift matching work? Care workers Is uniform or equipment provided? Care workers What if I’m sick or can’t make a shift I’ve accepted? Care workers Who do I contact if there’s an emergency during a shift? Care workers

How does fill’d make money? All roles Is fill’d a plan manager? All roles Is fill’d a registered provider? All roles Is fill’d funding-agnostic? All roles What is fill’d? All roles What makes fill’d different? All roles Where does fill’d operate? All roles Who is fill’d for? All roles

Is fill’d a registered provider or a service provider? All roles What are the Aged Care Quality and Safety Standards? All roles What is AHPRA? All roles What is CHSP? All roles What is My Aged Care? All roles What is NDIS and who is it for? All roles What is the Aged Care Act 2024? All roles What is the difference between a registered provider and a service provider? All roles What is the Support at Home program? All roles How do I stay current with aged care regulations? Service providers How does fill’d comply with the Aged Care Act 2024? Service providers What compliance documents do I need to upload? Service providers What compliance does fill’d cover? Service providers What happens if my compliance documents expire? Service providers What insurance do I carry myself, and what does fill’d’s framework cover? Service providers What training does fill’d provide? Service providers Are workers insured, and is fill’d indemnified? Registered providers How does fill’d align with the Aged Care Quality and Safety Commission? Registered providers How does fill’d support audit readiness? Registered providers Is fill’d compliant with Support at Home? Registered providers What compliance framework does fill’d operate under? Registered providers What happens if a worker’s compliance documents expire? Registered providers Where is our client data stored and how is it secured? Registered providers Am I covered by workers’ compensation if I’m injured? Care workers What compliance documents do I need? Care workers What does the Aged Care Act 2024 mean for me? Care workers What happens if my compliance documents expire? Care workers What training does fill’d provide? Care workers

Do I invoice with GST? Service providers How do I get paid? Service providers If a client cancels, am I still paid? Service providers Is fill’d free for service providers? Service providers Is travel time or mileage covered, or built into my rate? Service providers What if a payment is incorrect or delayed? Service providers When do payments get processed? Service providers How do payments work? Registered providers How does pricing work for registered providers? Registered providers How do I get paid? Care workers How do super and portable long-service leave work for me? Care workers How much will I earn? Care workers If a shift is cancelled, am I still paid? Care workers Is fill’d free for aged care workers? Care workers Is my travel or mileage paid? Care workers When do I get paid? Care workers

How does client condition monitoring work? Registered providers What does post-job feedback look like? Registered providers What happens if there’s a quality issue with a worker? Registered providers

Can I get support in a language other than English? All roles How do I contact fill’d? All roles How do I log in or reset my password? All roles How do I update my details or documents after I’ve registered? All roles How does fill’d protect my personal and health information? All roles Is there a fill’d app, or is it web only? All roles What if I have a technical issue while registering or using fill’d? All roles

How can I check the status of my referral? All roles How does the referral programme work? All roles Is there a limit to how many referrals I can make? All roles What happens after I submit a referral? All roles When will I receive my reward? All roles Who can I refer? All roles Who can submit a referral? All roles